You do not need perfect files to order a custom patch, but the cleaner your artwork, the faster and more accurate your mockup will be. Here is what to send and why it matters.
Vector vs. raster: what is the difference?
Vector files (AI, EPS, PDF) are made of shapes and lines that scale without losing quality. Raster files (PNG, JPG) are made of pixels, so they blur if enlarged. Both can be used, but vector gives the cleanest edges for digitizing.
File types we accept
- AI, EPS, PDF: best for logos and line art.
- PNG: great when you have a transparent background.
- JPG: fine for simple designs if the image is large and sharp.
- Photos or sketches: we can recreate the design if the image is clear.
| Format | Type | Best for | Tip |
|---|---|---|---|
| AI | Vector | Logos and line art | Convert text to outlines |
| EPS | Vector | Logos and line art | Include fonts or outline text |
| Vector or raster | Logos, proofs | Save as vector when possible | |
| PNG | Raster | Transparent-background logos | Send high resolution |
| JPG | Raster | Photos and simple art | Avoid heavy compression |
Resolution and size
For raster files, send the largest version you have. As a rule of thumb, an image about 300 pixels per inch at the finished patch size is comfortable. A tiny web-sized logo can be recreated, but the result depends on the clarity of the original.
Fonts and text
- Convert text to outlines in vector files, or tell us the font name.
- Include the exact spelling of names and slogans.
- Keep lettering large enough for the finished size — about 1/8 inch minimum for embroidery.
Colors
Tell us the thread or material colors you want. If you have brand colors, send Pantone or hex values. Read more in our thread color matching guide.
What we do with your file
- Review the artwork for stitch or weave limits.
- Digitize it for embroidery or prepare it for weaving, printing or molding.
- Send a free digital mockup showing size, colors and details.
- Adjust based on your feedback before production.
Ready to upload?
Use the free mockup form to send your artwork with your size, quantity and backing. See also how to design a custom patch.
Artwork checklist before you upload
- Export the largest version you have (vector if possible).
- Convert text to outlines or note the font name.
- List every color (Pantone or hex values if you have them).
- State the finished size and placement.
- Note the backing you prefer.
- Add any spelling or wording that must be exact.
What to do if you only have a low-resolution logo
- Send it anyway — we can often recreate it cleanly.
- Look for older files: business cards, brand guides, signage vendors or your designer.
- Send a photo of the logo on a flat surface, straight-on, in good light.
- Tell us what matters most (colors, text, shapes) so we can prioritize.
Why a “clean” file gets a better mockup
Sharp edges and clear color separation let our digitizers choose stitch directions and densities that follow your design, rather than guessing at blurry edges. Clean files also reduce revision rounds, which speeds up approval and production.
Raster vs. vector: a plain-English explanation
Vector graphics are built from mathematical shapes, so they can be scaled up or down without losing sharpness — ideal for logos. Raster graphics (like photos) are built from pixels; enlarge them too much and edges blur. For embroidery, clear shapes and color areas matter more than photographic detail, which is why vector logos are the gold standard.
How to export a clean file from common tools
- Adobe Illustrator: Save as AI or export EPS/PDF; outline text first.
- Canva: download as PNG with transparent background at the highest quality.
- Photoshop: flatten and save as PNG or high-quality JPG at final size.
- Screenshots: avoid if possible; find the original file.
- Phone photos: take straight-on, in even light, without shadows.
Protecting your artwork and rights
Only submit artwork you own or have permission to use. If your design includes third-party logos, licensed characters or insignia, confirm you have the right to reproduce them. When in doubt, ask us — we will tell you what we need before starting.
