Where we ship
We ship from Corona, California to customers in all 50 U.S. states. If you need delivery outside the United States, contact us before ordering so we can advise.
Production and delivery time
Production and shipping typically take 8–12 business days after you approve your digital sample. Exact timing depends on patch type, size, complexity and quantity, and your quote confirms turnaround. Rush services may be available — tell us your deadline when you request a quote.
Shipping costs
Free shipping options are available on qualifying orders. Any shipping charges are confirmed with your quote before you approve the order.
Tracking and delivery
We share shipping and tracking details when they are available. Please make sure your shipping address is complete and accurate; we cannot be responsible for delays or losses caused by an incorrect address supplied with the order.
Custom orders and returns
Because every order is custom-made from your approved mockup, we generally cannot accept returns or offer refunds for change of mind, incorrect sizing chosen by the customer, or errors in artwork or spelling that were present in the mockup you approved.
If something is wrong with your order
We want you to be happy with your patches. If your order arrives damaged, has a manufacturing defect, or does not match the mockup you approved, please contact us promptly with:
- Your name and order details.
- Clear photos of the patches and packaging.
- A short description of the problem.
How we make it right
After reviewing your photos, we will work with you on a solution — which may include reproducing the affected patches or another resolution appropriate to the issue. Contact us right away if you spot a problem so we can resolve it quickly.
Contact us
Email admin@getusapatches.com or call +1 (805) 293-5115. Our team is based in Corona, California.
